Lemix Support
Help with the Lemix app: a problem, a question, or a card that looks wrong.
Write to us and a person answers, usually within 7 working days.
On this page 8 sections
Contact
- Help with the app, bug reports, and reporting a wrong or offensive dictionary entry: support@lemix.app
- Your data, privacy requests, and deleting your account: privacy@lemix.app
Reporting a bug
Please tell us:
- what you did, what you expected, and what happened instead;
- the app version. You find it in the app under Settings, then “What Lemix does with your words”, in the “App version” row;
- your phone model and Android version, if you know them.
A screenshot helps. Please do not send your sign in code to anyone, including us.
Sign in problems
The sign in code does not arrive. Codes come from noreply@mail.lemix.app. Check your spam or junk folder, and make sure you typed your email address correctly. Each code works only for a limited time, so request a new one if it does not work.
The app says Lemix is invite-only. Lemix is not open for new sign ups yet. Only email addresses we have invited can sign in. If you think yours should work, write to support@lemix.app from that address.
Reporting a wrong or offensive entry
In the app, tap the thumbs down on the card and add a short note if you like. You can also email support@lemix.app with the word and what is wrong with it. If an entry contains information about a person, tell us and we fix or remove it.
To report content you believe is illegal, email support@lemix.app with the word, where you saw it, why you believe it is illegal, your name and email address, and a statement that your report is accurate and made in good faith. We confirm that we received it, tell you what we decided and why, and tell you how to challenge the decision.
Requests about your data
Send requests about your data to privacy@lemix.app from the email address you sign in with, so we know the request comes from you. We answer within 30 days, free of charge. If you ask for a copy of your data, we send it as a JSON file.
To report an account that belongs to someone under 18, write to support@lemix.app.
UK users can make a complaint about how we handle their data to privacy@lemix.app; we acknowledge it within 30 days. You can also complain to a data protection authority, as described in our privacy policy.
Contact points under the EU Digital Services Act
- For users: support@lemix.app
- For authorities: privacy@lemix.app
Both contact points work in English.